Privacy Policy

Introduction

At Heresens Psychology Practice we are committed to protecting the privacy of your personal information. This Privacy Policy explains how we collect, use, and disclose your information when you visit or use our website (the "Site") and how we comply with the Health Insurance Portability and Accountability Act of 1996 (HIPAA), the New York State and Puerto Rico privacy laws, and other applicable regulations.   

Information We Collect

We may collect the following types of information from you:

• Personal Information: This may include information that can be used to identify you, such as your name, contact information (email address, phone number, mailing address), date of birth, insurance information, and any other information you choose to provide. We only collect this information if you voluntarily submit it to us, such as through contact forms, appointment requests, or online portals.   

• Protected Health Information (PHI): PHI is a subset of personal information that relates to your past, present, or future physical or mental health or condition, the provision of health care to you, or the payment for your health care. We only collect PHI if it is necessary for providing you with healthcare services, billing, or conducting healthcare operations, and with your informed consent or as permitted by law.   

• Technical Information: When you visit our Site, we may automatically collect certain technical information, such as your IP address, browser type, operating system, referring website, pages viewed, and the date and time of your visit. This information is generally used for website analytics and improvement. We may use cookies, web beacons, and similar technologies to collect this information. You can control cookies through your browser settings, but disabling cookies may affect the functionality of the Site.   

How We Use Your Information

We may use your information for the following purposes:

• Providing Services: To provide you with psychological services, schedule appointments, communicate with you about your care, and coordinate with other healthcare providers as necessary and with your consent.

• Billing and Payment: To process payments for services, communicate with your insurance company, and manage our billing records.

• Communication: To respond to your inquiries, provide you with information about our services, and send you important updates.

• Website Improvement: To analyze website usage, identify trends, and improve the functionality and content of our Site.

• Legal Compliance: To comply with applicable laws and regulations, including HIPAA and New York State, Puerto Rico, and other applicable privacy laws.

Disclosure of Your Information

We may disclose your information in the following circumstances:

• With Your Consent: We may disclose your information to third parties with your express written consent.   

• Healthcare Operations: We may disclose your PHI to our staff and other healthcare professionals involved in providing your care.

• Business Associates: We may disclose your PHI to our business associates who perform services on our behalf (e.g., billing, IT support). We have contracts with our business associates requiring them to protect the confidentiality of your PHI.

• Legal Requirements: We may disclose your information if required by law, court order, or government regulation.

• Emergencies: We may disclose your information in a medical emergency to protect your health or the health of others.

• New York State and Puerto Rico Specific Disclosures: We will comply with all applicable New York State laws regarding the disclosure of health information, including those related to specific types of treatment or conditions.

Your Rights Regarding Your PHI

You have certain rights regarding your PHI, including:

• Right to Access: You have the right to access and copy your PHI.

• Right to Amend: You have the right to request an amendment to your PHI.

• Right to an Accounting of Disclosures: You have the right to receive an accounting of disclosures of your PHI.

• Right to Request Restrictions: You have the right to request restrictions on the use or disclosure of your PHI.

• Right to Request Confidential Communications: You have the right to request confidential communications of your PHI.

• Right to a Paper Copy: You have the right to receive a paper copy of this Privacy Policy.

To exercise these rights, please contact us in writing at the address provided below.

Security of Your Information

We maintain reasonable and appropriate safeguards to protect the confidentiality and security of your information, including physical, technical, and administrative safeguards in compliance with HIPAA and New York State privacy laws. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure.

Children's Privacy

Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from individuals under 18. If you become aware that an individual under 18 has provided us with personal information, please contact us immediately.   

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this Site with a revised "Effective Date." Your continued use of the Site following the posting of such changes constitutes your acceptance of the revised Privacy Policy.   

Contact Us

If you have any questions about this Privacy Policy, please contact us at:   

heresens.com | dr.montalvo@heresens.com | 838-234-0368 

HIPAA Notice of Privacy Practices

This Privacy Policy summarizes our privacy practices. A more detailed Notice of Privacy Practices, as required by HIPAA, will be provided to you at your first appointment or upon request. This Notice of Privacy Practices explains in more detail how we may use and disclose your PHI and your rights regarding your PHI.

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Effective Date: 02/15/2025